Date & Times
Last Container UPDATE
What may I send in the box?
Used clothing. Only used clothing. Nothing but used
clothing! No shoes (used or new) allowed. These are the Israeli government
rules, not ours.
If you think it's unfair, please fight with them - not us.
Are diapers, tuna fish cans, games,
patterns, fabric, ketchup, books, tapes, toys, dishes, or furniture, considered
Are linen, blankets, or towels
If your name is Julius Caesar and you wear a sheet as a
toga - and you can convince meches (backed up with pictures of
course) that that's your normal attire, be my guest to try it.
Are hats, shaitels, gloves, accessories OK?
Believe it or not, hats are not 'clothing' in the Hebrew dictionary. So one
hat per box we can get away with (unlike shoes!). Gloves - OK.
Suspenders & belts, the same. Shaitels, accessories -
Where can I get egg boxes?
At most grocery stores. If your favorite grocer doesn't
carry it, try another. We do not supply them. (There is a 25% surcharge for
Can I drop off garbage bags,
suitcases, or shopping bags of clothing?
No, ONLY egg boxes!
What size box is an 'egg-box'?
How heavy can the box be?
There is no weight limit.
Can I have the clothing packed inside
the box, baged.
Yes. But not really
necessary. The container is sealed, if a box gets wet, it's in Davy Jones'
locker - everything is wet - and lost.
Do you pick up?
We recomend a frum company, we've seen them as
reliable and fair on the pricing. They pick up from Monroe, Monsey,
Williamsburg and Boro Park. But remember - That's between you & them.
*** Shnell Messenger Service. Their contact info is 845-782-4048, or
How much in advance may I drop off the
ONLY on the date, time, & place stated. The
warehouse is donated to us by a ba'al chessed only at those times.
Any other times interferes in his day-to-day business.
To whom may I send the clothing to?
1. You can donate the clothing to our organization. We
will make sure it gets to poor people. The charge for that is $14/box.
(Please, no stained or ripped clothing, all zippers & buttons in working
2. You can send to your relatives/friends living in Israel. The
charge for that is: Single box: $27. Multiple boxes: $20/box.
3. Or you can send to an existing clothing gemach. The
charge for that is $19/box (multiple).
4. Gemachim sending large quantities are entitled to a
How much do you charge per box?
Please see above.
What kind of clothing is needed?
Men's, women, and children. Winter & summer. Etc.
How should I mark the boxes?
With a permanent marker, write the recipient's name and
phone number on each box. No more than that. Do not attach a piece of paper with the
information, as they tend to fall off in the handling of the boxes. If
donating to us, please mark the box in at least 2 places 'GG' (for General
Is there a minimum/maximum amount of
boxes I may send?
Do I have to let you know in advance
how many boxes I would like to ship?
If you're shipping more than 20 boxes, yes. You can do
that by either email (firstname.lastname@example.org),
or by calling (917-657-4200) and leaving a message - stating your name,
phone number, & how many boxes you would like to send. We will file your
request, & only reply if we cannot except your request.
Should I seal the boxes?
Yes.We will slice open the tape to inspect the contents of each box to make
sure that nothing treif is in them, then we will re-seal them before
putting them in the container.
PLEASE NOTE: Should we find anything illegal in any of your boxes
(either in the US or in Israel), we will throw out ALL of your shipment.
You are accepting that condition by shipping with us.
not fine with that - please, please send your items another way. We try our
hardest to comply with all US & Israeli laws. Please read very carefully the shipping contract. If you get something treif past us, & we're
caught - YOU will pay all additional fees incurred. That can reach up to
$10,000.00! Think twice before you make the wrong move. IT'S NOT WORTH IT!!!
How long does it take for the
container to get to Israel?
Normally, About a month (anywhere from 3-5 weeks).
Exact dates, times, and ETAs is
meaningless as there are too many variables.
i.e.: day of the week the boat docks in Chaifa. Likewise its arrival at
Ashdod. When meches decides to check the container, & when it decides
to release it. Etc. (Please see 'UPDATE' page)
REMEMBER: It is the responsibility
of the RECEIVER to find out the pick-up date and time.
Where are the boxes to be picked up?
In Yerushalayim. In a lot belonging to the City of
Yerushalayim, on Rechov Shimon Hatzadik (same street as Yeshiva Ohr
Someach). It's an empty lot - no address, but it's right after building #25,
(before Arzai Habira) opposite a small kiddy park. Landmarks are:between
Eretz Chafetz St and Rechov Neter.
Is there a delivery service?
NO. There are vans that usually come by looking for business. We
recomend a (frum)
driver that gives a reliable service: His name is Uzi: 052-761-8189. Uzi lives in the Bnei Brak area making out-of-town deliveries
a little cheaper. Remember - That's between you & them. Please don't get
us involved if you have a hard time with the driver.
How will we know when the pick-up day
& time is?
When dropping off the boxes you will receive a date that the
receiver should call our hotline in Israel (phone #: 054-686-8705). Please
inform then about this date and what it means. A recording will
instruct them when & where to pick up their boxes. We DO NOT call the
receivers anymore, sorry.
Please remenber: It is the responsibility
of the RECEIVER to find out the pick-up date and time.
Do you have warehousing facilities in
What happens should the receiver not
pick up their boxes?
As the container is unloaded in a public area, it is the receiver's
responsibility to pick up their boxes in the allotted time. After that, it
will be deemed hefker and left for anyone who wants it to take it.
Please make the receiver aware that you
are sending them the boxes (before we do). If a simcha is coming up
at the expected time, have an alternative receiver ready.
excuses: (My husband is a Rebbi in a Yeshiva, I have to take care of the
kids. / I wasn't feeling well that evening. / I forgot that yesterday was
Tuesday. / I listen to my voicemail only once a week. / I forgot. / My
sister made a chasuna. / My daughter never gave me the mesage. / I live out
of town. / I gave birth that night!) - all real - are great, but the boxes
ended up hefker, and in someone else's possesion.
we've had some problems at the receiving end with the past few lifts. Some
recur from time to time in a small way, some in a large way. Unfortunately,
some were practically catastrophic. In order to improve our service and try
to satisfy as many costumers as possible, I’m listing the four most common
problems, and how we propose to solve them:
Problem #1 – "I can't
make it at that time." (I/my husband teaches at that time / we have a
chasunah / I'll be out of town / I plan on being hospitalized as my shvigger
is coming to visit.)
I wish there were a solution. Whatever time the boxes arrive will be
inconvenient for someone. We're dealing with over 130 clients per lift, and
statistics say there is no time that works for everyone. If you can't make
it, arrange for a friend/relative/driver to pick up your boxes. PLEASE,
don't just leave the boxes at the parking lot. It's insulting to the person
who worked so hard and paid money to send you the items. Also, it encourages
poachers to attack as soon as I leave. (And if your shvigger is really
coming to visit, you can pay a tour guide to take her up north for 90% of
– "I was sent five boxes, but only four are here."
if you're sending items to two or more siblings/cousins/friends/whoever,
please have them come to me and state their name and that they're taking
delivery. I'll mark
it down. That way when the second party shows up, instead of much
unnecessary agmas nefesh, calls to America, and a lot of time wasted by the
receiver and our staff, one look at our list will explain it all.
– "It's not here!!!"
if you send two different siblings/cousins/friends/whoever to pick up the
same boxes – of course the second party won't find them! Please communicate
clearly! This issue happens almost every single lift. PLEASE, have rachmanus
on everyone involved.
– Chaim lives in Beit Shemesh and is missing one of his boxes. Instead, he
has a box that belongs to Berel – who lives in Kiryat Sefer. HELP!!
b – "Where's the
driver with my boxes?"
- "The driver said he can't find my sixth box."
d - "I came fifteen
minutes late, and my boxes are gone! I told the driver not to take them,
that I'm on the way."
– "The driver INFORMED me that he has my boxes, and it'll cost me x shekels
to have them delivered. Who is this guy?"
Drivers/cabbies/messengers will not be allowed to pick up any boxes without
telephone confirmation to our staff from either the Sender or Receiver.
After the driver packs up the boxes, one of our staff will have to confirm
how many boxes he has, and that all the boxes in his possession have the
same costumer number.
Apology: As each container constitutes
on average over 160 Shippers, we CANNOT answer every call and email.
(Three minutes with each caller equals... and NO, you're not the only
one). This is a chessed operation, nobody is salaried, & time is
PLEASE, read all the instructions, rules, times, & dates.
AFTER reading all the above, if you still have a question then we will be happy to take
Sorry, but questions that have already been addressed
here will not be answered.
In at least five different places
(twice on the website, twice on the contract, and once on the “end
sticker” that every SHIPPER receives when dropping off boxes) it
states clearly, in bold letters, that it is the RECEIVER’s
responsibility to find out when and where the drop-off and
distribution will take place (see above).
To make things as easy as they can
be, there’s a phone number for people to call to hear a recorded
message stating when and where the pickup is. If the container was
delayed, the message says to call back.
In the past, my staff called all
the RECEIVERS with this information – but as the number of SHIPPERS
grew, this was no longer feasible. The container usually gets freed
between 4:30 and 5:00 in the evening. Then we immediately arrange
for a truck for the next morning. Those phone calls can take about
an hour. After the truck has been arranged, we can start making
phone calls to our RECEIVERS.
Unfortunately, so many SHIPPERS
write the phone numbers wrong, with the digits reversed, or with the
numbers illegible. Sometimes the number they give us has been
disconnected or is no longer in service. Many people don’t answer
when we call once, twice, a third time… with half an hour’s time
between each call!
Sometimes a child answers the
phone and simply babbles into the receiver while we beg them to call
their parents… Sometimes an older child (or even an adult!) takes a
message but doesn’t relay it. Sometimes a child picks up, and we
wait on the line for 10 minutes for the mother to come to the phone.
How late can we call? Usually, no
later than 10 p.m. Sometimes we just don’t get through to everyone
before that hour. Sometimes people explain to us why they just can’t
be there tomorrow to pick up their boxes. “Why don’t you keep the
container in the port for one more day?” they ask. “Then I’d be able
to come pick up my boxes.”
Unfortunately, storage at the port
is $120 a day. Since the container is usually released on a
Wednesday, waiting “just one more day” would actually mean waiting
“just four more days,” until Sunday.
It’s not possible for us to call
all 150 RECEIVERS between 6 and 10 at night. If every RECEIVER would
make just one phone call, they would all get the message about when
and where they need to come to pick up their shipment.
Then the big day comes – but many
RECEIVERS don’t show up during the two-hour window when we’re there,
waiting for them. Toward the end of this “window,” a driver checks
the boxes that are still there. He’s looking to support his family,
so he calls the people listed as RECEIVERS for these boxes. He wants
to make a parnassah, so he offers to deliver the boxes for a
But most people don’t answer
their phones. Not their home phone, not their mobile, and not their
wife’s phone. About an hour later, one of them tries again, but
we’re still not successful. I usually stay a half hour to 45 minutes
after the time, then leave.
who didn’t come to get their boxes on time … simply don’t get their
who sent boxes that weren’t picked up? They blame us (of
everyone – SHIPPERS and RECEIVERS – make sure the phone numbers
you give us are accurate. Make sure the RECEIVERS call us to
find out when they should come get their boxes. And then, come
Thank you to
everyone for helping your boxes get to where you want them to
For first time students not yet in Israel, we will store your boxes
until your arrival.
Must be picked up by:
Yeshiva Bachurim: 3 Elul
Sept 2 (or 48 hours after arrival in Israel - whichever is later)
Pick-up/Delivery: Within 72 hours after KMS being contacted.
$25 per box. Delivery: additional (check with above
drivers) $10/box - Single box: $20
More than 20 boxes to same
address Yeshiva/Sem: $30/box (including delivery).